An IT helpdesk is an individual, group, organizational function, or external service that an organization calls to get help with an IT support issue 24/7. For many small businesses, not having adequate IT support can lead to costly downtime and productivity losses when technical problems arise. Outsourcing to a managed service provider takes the pressure off of internal staff needing to support IT and frees them up to focus on core operations.

PCS is uniquely positioned to provide the reliable round-the-clock assistance that companies require to ensure workplace disruptions are kept to a minimum. Their highly skilled technicians have the experience and tools required to efficiently diagnose even the most complex technological problems remotely. Employees can simply call the helpdesk for assistance with anything from software bugs to non-functioning hardware.

Opting for an outsourced helpdesk solution offers clear advantages over attempting to self-manage support internally. Businesses are able to leverage PCS's deep bench of technical expertise rather than shoulder the expenses of hiring and training their own in-house team. As needs fluctuate, a flexible pay-as-you-go model from PCS scales easily without long term commitments. Most significantly, outsourcing the helpdesk functionality to a best-in-class provider like PCS means any user, day or night, can get rapid assistance to resolve issues.

The cost savings from helpdesk outsourcing can be transformative. Rather than pay ongoing overhead costs to permanently employ their own support personnel, companies using PCS only pay for the live interactions and break/fix events that they require. This subscription-based approach removes unnecessary expenses and makes IT support a predictable operating cost. With helpdesk assistance as straightforward as making a phone call, PCS ensures maximum productivity for clients across all departments and locations.