“We struggled for years to find a partner that could understand how to best fit with our small support staff to understand a clear delineation of responsibility. We found PCS to be a great partner that slots perfectly with our team! In addition to handling all server updates and monitoring all issues, PCS gives us access to employees with widely varying expertise which allows us to focus them as rifle versus the shotgun approach of throwing resources at a problem hoping to resolve issues.
- Primitives by Kathy
If we have a major impact to our production systems at 6:30 am, we can rely on PCS engineers to assist us remotely, or we can bring them on-site for major work as needed. PCS has given us the ability to expand and contract our IT team as needed without having to add more fixed cost of employees.
Primitives By Kathy has relied on PCS for about a year, and we look forward to growing with them in the future.”
- Primitives by Kathy
“To start with, the PCS helpdesk is phenomenal. When you call, you get a technician on the phone almost immediately. Their account management team is second to none.
PCS has saved EASRCC close to $25,000 for our
infrastructure upgrades over the last few years due
to the IT strategy that they implemented when we
upgraded our Exchange and Dell Servers.”
- EASRCC
“Technology is incredibly important to us for a variety of reasons. The point of sale system that we operate is pretty sophisticated. It’s a challenge because our footprint is so large. We go from
Monmouth County to Philadelphia to down to Salem County, and when something goes wrong or something goes down, we need somebody there now. We outsource our IT department to PCS. We’ve been working with them for several years now, and they have been really a tremendous blessing to Goodwill to help us to fulfill our mission every day.”
- Mark Boyd, CEO
“The partnership with PCS is one that they are truly a partner and part of the Goodwill family. Over the last 30 years of me working in the world of accounting, I’ve worked with a lot of technology companies. I have found that PCS is top notch in their management. The way they deal with problems and how they work together as a vendor and actually as a partner, they believe our mission as much as we do.”
- Stephen Castro, CFO
“My experience with PCS goes back about 12 years. Prior to that, I was with another company providing computer services. I am not saying they were hard to work with because they were fine. Therein lies the problem, they were fine. But I believe Thunderbolt required something extraordinary. We are a financial service organization and in that, we need prompt service response. We cannot wait for a couple of hours when the system is down. We process the finances of more than 3,500 members. It is impossible to tell them we are down for a couple of hours waiting for service and they will have to wait to access their money. Without question, my initial trial of PCS for Thunderbolt exceeded even my expectations. If we have any issues, I can contact a person(s) at PCS immediately, who knows not only how to make repairs but also knows our business. Am I satisfied?? NO!! We are ecstatic we chose PCS. This is their business to lose. I look no farther.”
- Thunderbolt Area Credit Union
“To say PCS is one of our most trusted vendors and partners is an understatement. As a business owner, having a highly-skilled IT resource is paramount. I can’t tell you in words the confidence I have in this company to complete tasks, follow up on problems, and, in general, make my life easier during the course of daily operations. Moreover, if a problem arises or a team member needs help solving the challenges of a tech hang-up, I can rest easy knowing that PCS will jump right on the issue.
PCS is the best Managed Service Provider I have ever used by far. From their help-desk to their knowledgeable team leads, the entire staff is aces. Anthony and Traci have assembled a fantastic team and an even better system of follow-up to make sure no job (regardless of size) gets dropped—I can’t recommend PCS enough.
If you are looking for an outsourced Managed Service Provider or are struggling with your current IT partner, you MUST take a look at PCS as a solution.”
- VillaNOVA Insurance Partners
“Our law firm has depended on PCS for our IT needs for many years. PCS is exceptionally responsive to us when we call with any issue. I have found that PCS is proactive and alerts us when our system needs upgrades or technology has evolved or changed in a way that affects us.
Recently we increased our cybersecurity, and PCS seamlessly made that happen. They assist us in our needs small (ordering a new PC) to large (maintaining our server) jobs. We are pleased with our relationship with PCS, who we know will be by our side well into the future.”
- Law Firms & Legal Services
