When you talk about your IT support experience with a friend, is it a positive or negative conversation? Dealing with your IT provider should not leave you frustrated or biting your tongue. If you are, you’re working with the wrong vendor.
When you choose PCS as your IT support service provider, you’ll gain a helpful partner who stands ready to deliver assistance whenever you need it. We created our LiveLine IT customer support line because you shouldn't have to wait for immediate help when a question or issue arises.
Here are the ways PCS LiveLine stands apart from other vendor support systems:
1. 24/7 Live Support
Organizations shouldn’t have to wait for IT support until the next business day. PCS LiveLine has around-the-clock live IT support that is truly there when you need it.
2. Connection in 30 seconds
How frustrated do you get when your IT support doesn’t respond to you or makes you wait hours or days to resolve your technology issues? At PCS, your call will be connected with a friendly technician within 30 seconds. They’ll ask about your issue and begin helping you right away so you can get back to achieving your goals.
3. No automated scripts
It can be frustrating when you are looking to speak to a live person and you have to go through levels of an automated messaging system just to get help. PCS LiveLine connects you to a live technician without the extra frustration and wasted time of an impersonal, automated queue system.
4. Actively resolving your issue on the spot
Organizations should have their IT issues resolved when they are submitted. At PCS, we have knowledgeable technicians organized in teams of 6-8 per group dedicated to directly supporting your business. Our technicians are not ticket takers. They are there to work with you to resolve your issues the moment you need IT assistance.
Superior IT helpdesk support exists without having to wait for the next business day. So, throw frustration out the window and let PCS LiveLine help your organization with true customer-first support service.
You will notice a positive difference. Contact us today for a free 30-minute consultation.