When your technology goes down, so does your productivity. We get it—technology should work, and it can feel like everything stops when it doesn’t. At PCS, it's our mission to make IT simple, reliable, and stress-free for business owners and their teams.
Every day, our helpdesk supports clients, like you, smart, capable professionals who want their tools to work without an issue. We’ve gathered the five most common questions our helpdesk receives and answered them here to help you feel confident, informed, and back in control of your tech.
“Why Is My Internet So Slow?”
Nothing slows an office down like slow internet. This issue is usually caused by outdated hardware (like routers), interference from too many devices, or bandwidth overload.
What we recommend:
Start by restarting your router and checking how many devices are connected. If things are still lagging, it might be time for a network assessment to identify bottlenecks and upgrade opportunities.
“I Can’t Access My Files. What Happened?”
This is usually related to permission settings, sync issues with cloud storage, or server connectivity problems. It can be frustrating, especially when you’re on a deadline.
What we recommend:
Don't panic. Most of the time, your files are safe. Our helpdesk can remotely diagnose the issue and restore access, or escalate it if data recovery is needed. Keeping your file structure clean and permissions clear goes a long way in preventing access issues.
“Why Does My Computer Keep Freezing or Crashing?”
Here are a few reasons your computer may not work: aging hardware, low memory, malware, or outdated drivers.
What we recommend:
If this happens frequently, it’s a sign your system needs a checkup. Our technicians can evaluate whether it’s a software fix or time for a hardware refresh. In most cases, we can extend the life of your machines with just a few adjustments.
“How Do I Know If This Email Is a Scam?”
Phishing emails have become extremely sophisticated, and anyone can fall for them. These scams often look like legitimate messages from banks, vendors, or coworkers.
What we recommend:
If you’re unsure, don’t click! Forward it to our helpdesk and we’ll verify its legitimacy. We also recommend company-wide training on cybersecurity awareness. Prevention is the best defense.
“Are Backups Really That Important?”
In one word: yes. Losing business data is not just an inconvenience, it can be devastating. Whether ransomware, accidental deletion, or hardware failure, backups are your safety net.
What we recommend:
We always say, “If it’s not backed up in three places, it’s not backed up.” We offer managed backup solutions that run automatically, so you never have to worry about data loss again.
You Don’t Have to Figure This Out Alone
You shouldn’t need to be a tech expert to run your business. You deserve peace of mind knowing your IT is secure, responsive, and helping you move forward, instead of holding you back.
That’s why we do more than fix problems, we help you build systems that work for you. Because when your technology works, your team can thrive.
Ready to feel confident about your IT?
Let’s get proactive about your network, security, and support. Whether you're experiencing one of these common issues or want to ensure you're protected, our team is here to help.
Take the stress out of your tech to focus on what matters most. Contact us today and schedule a free network assessment.